Work Replay
Open the hour the slip happened
Apps, active and idle periods, optional screenshots for the day you pick — coaching from the workstation, not the group chat.
For BPO & support operations
Your BPO floor.
One live view.
See which desks need help—then open one screen and coach in the shift.
View multiple agents’ screens together. Open one live screen when someone needs help or a workstation needs a closer look.
14-day free trial on Professional · Up to 5 employees · No credit card · Installs in under 2 minutes
Windows · macOS · Linux
Live views logged · Screenshots optional
Used by teams at
- Capital Advisors
Everyone logged in. How did the shift actually go?
For BPO and support teams where desks multiply faster than supervisor attention.
- The floor is too big to walk. Shift start, ticket spikes, handover — supervisors need a live view across desks, not another lap between cubicles.
- Updates don’t show the whole shift. Give supervisors workday context alongside agent updates, so reviews start with something concrete.
- A slip becomes hours of “what happened?” Open the live screen now, or Work Replay for the hour it slipped — then coach with context.
Wall first. One screen when it matters.
Use Live Wall for targeted live supervision on the trial. When a desk needs attention, open that live screen, verify what’s on it, then help. Sustained multi-screen capacity for a full floor is sized with you.
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See the floor from one view
Review multiple workstations without walking the aisle. Spot a workstation that needs a closer look.
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Open one live screencast
See that agent’s current screen. Guide the next step, clarify a process, or confirm a blocker.
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Act with context
Help on the desktop in front of you — then use Work Replay if the question continues after the shift.
The question you ask“Is this a blocked form, a training gap, or something else on the desktop right now?”
Understand the day behind the live view
After the live moment: Work Replay activity and optional screenshots — the live stream is not recorded.
App & website usage
You rolled out the tools. Are teams using them?
See which apps and sites occupied the workday — and whether new tools are actually sticking.
Daily summaries
Away from the floor?
Every morning, before your first call, yesterday’s full day reaches your phone: a short summary on WhatsApp, the details by email. You decide what to open, instead of opening everything. Then use Live Wall or Work Replay when you need to go deeper.
Every live view comes with accountability.
See which supervisor viewed which employee, when the session started, and how long it lasted. Combine logged live views with team-scoped access and optional screenshots to give your operation clear monitoring boundaries.
- Encrypted in transit and at rest
- No keystroke logging
- No microphone audio
- No password capture
- Logged live viewsWho watched whom, and for how long
- Team-scoped accessSupervisors see their teams — not the whole centre by default
- Screenshots optionalLive Wall still works when capture stays off
Need Infosec, data residency, or a client security questionnaire? Ask us — we’ll walk your review
Built for floors where supervisors cannot walk every desk
Start with one pod on the trial. Size live capacity when the wall needs to cover more of the operation.
Best fit
- BPO and support operations where supervisors need live workstation context
- Teams evaluating Live Wall on one pod (up to five seats), then sizing concurrent viewing
- Ops leaders who want help during the shift—not only after the client asks
Not a fit
- Expecting occupancy, adherence, or SLA scores from desktop idle alone
- Continuous all-day wall on the included daily live pool alone
- Replacing ACD, WFM, or ticketing with SuperSee
A clearer view in three steps
- Connect up to five work computers Start the Professional trial and install SuperSee on the machines you’ll evaluate.
- Open Live Wall and explore a single live screen See multiple workstations together, then open one screencast when something needs attention.
- Review the shift Use Work Replay, app usage, and daily summaries to understand the day behind the live view.
Planning a wider rollout? Let’s size concurrent viewing and supervisor access for your centre
A few practical questions
Does Live Wall record video of every screen?
No. Live Wall is a live video wall, and live screencast shows the current screen while a supervisor is viewing — SuperSee does not record or save that live video. Work Replay uses captured activity and optional periodic screenshots for a selected day, not a recording of the live stream.
A client bans screenshots. Can we still use Live Wall?
Yes. Turn screenshots off. Live Wall and live screencast still show current screens to authorised viewers. Review the client agreement for live viewing and app/website capture as well.
How many screens can we keep on the wall?
The Professional trial includes Live Wall so you can evaluate the workflow on up to five seats. Sustained dense walls for a full centre need capacity matched to your deployment — we’ll size concurrent viewing with you for a wider rollout.
Are live views logged?
Yes. SuperSee logs which employee was viewed, the supervisor or admin login, and the session’s start, end, and duration.
Does SuperSee prove SLA or AHT?
No. Live context and Work Replay help supervisors act. Your delivery and quality systems still hold SLA, AHT, and QA scores.
Does this replace our WFM or ticketing tool?
No. Schedules, queues, and cases stay in your ops stack. SuperSee adds live workstation visibility plus Work Replay activity from the computer.
What managers say after using it
“Tracking activities through screenshots, time activity and idle time are visible clearly.”
“The real-time tracking, accurate attendance records, and simple interface make SuperSee efficient and easy to manage.”
You asked, we built it. Reviewers asked for the daily report on WhatsApp and a faster install. Both are live: WhatsApp summaries on every plan, and an agent under 10 MB that installs in under 2 minutes.
Before the next client ask
See the floor without walking it
Put Live Wall on five seats. Spot what needs attention, open one live screen when it matters, review the day when the shift ends.
14-day free trial on Professional · Live Wall included · Up to 5 employees · No credit card · Installs in under 2 minutes
Install today, and tomorrow morning you get yesterday’s full day: a short summary on WhatsApp, the details by email. Setup help is free: we call you and set it up together over screen share.